Partner Success Manager

Full-Time
Remote
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About Strive

Strive is a texting tool used by progressive campaigns and organizations around the world. We are a small, mission-driven team with big ambitions: amplify the reach and impact of people-powered movements.

As a platform made for change-makers, we continuously innovate to meet the needs of advocacy. Our unique blend of automations, broadcast functionality, restAPI access, and inbox features were built in collaboration with some of the most exciting progressive organizations in the country. From NARAL Pro-Choice America to Innocence Project, Sunrise Movement, Warren Democrats, and Mijente – our partners are at the cutting-edge of mobile advocacy

Our unwavering focus has placed our technology at the forefront of what’s possible in SMS advocacy. Strive is a bootstrapped, independent company, free from the pressures of investors and shareholders that force other companies to prioritize profits over impact. We’re committed to building a team that reflects the diversity of the organizations we serve and the future we’re collectively fighting for.


About the role

Strive Messaging is seeking a full-time Partner Success Manager to join our growing Partnerships team.

As a digital tool used everyday by leading organizers and political strategists, we’re constantly working to build relationships with our users by embracing their goals and objectives. Strive has a highly engaged user base that is always growing. The Partner Success Manager will serve as the primary point of contact for partners across our platform. As the Partner Success Manager you'll use your problem-solving skills and passion for progressive politics to deliver value to the movements that use our tool.

As a Partner Success Manager you’ll be a key stakeholder in shaping our approach to industry challenges and defining how our product can solve those challenges. You will be responsible for troubleshooting technical issues with users, escalating bugs, and providing timely correspondence. To communicate with internal and external stakeholders, you’ll leverage your knowledge of Strive and political technology at large.

The Partner Success Manager will provide critical insights into partner use-cases. You'll inform the Product team on project prioritization and requirements as it relates to our partners needs. As an expert planner and effective collaborator, you'll work closely with our Product team to track and measure the progress of partner deliverables. From QAing feature requests to consulting partners on messaging best practices, the Partner Success Manager will be empowering progressive movements.

If you are interested in amplifying the reach and impact of people-powered movements – we’d love to hear from you!

Responsibilities
  • Lead multi-disciplinary projects from start to finish
  • Manage incoming technical support tickets by scoping out potential bugs, communicating with internal stakeholders, and providing technical correspondence with users
  • Troubleshooting and problem solving basic account issues that arise and providing technical support
  • Provide accurate and succinct updates and escalations both with internal teams and external partners
  • QA new features and improvements, and confirm updates for bug fixes
  • Track sprint velocity, sprint/release progress, development timelines for partner requests
  • Facilitate sprint planning meetings and discussions, providing insights into partner needs and use-cases
  • Define, assign, and prioritize tasks
  • Provision campaign and call numbers for new users 

Experience and Qualifications
  • Bachelor's degree or equivalent practical experience
  • Demonstrated ability for project management
  • A team player, who’s flexible from task to task
  • Background working with a small team preferred 
  • A fast learner who is able to assist partners using our platform
  • Strong communication and self management skills - you work constructively and respectfully with people from technical and non-technical backgrounds, including an understanding of how to share technical progress and manage expectations with both customers and internal teams
  • Proficient in using project planning software, such as Asana or Notion
  • Experience designing QA plans and conducting quality assurance tasks
  • Passion for progressive politics

Compensation and Benefits

‍Some of our key benefits include but are not limited to the following:

  • 60-100k per year salary, based on experience level and qualifications
  • Medical, Dental, and Vision Benefits with 100% of premiums covered by Strive
  • Generous 401(k) matching
  • Unlimited PTO, with a minimum of 15 days per year 
  • Office space/coworking space stipend

To apply, please submit your resume/CV and a statement of interest.

Strive Messaging provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.