Call Numbers

Learn how to set up your call targets and default audio welcome message

What is a call number?

Unlike your campaign's number which sends SMS and MMS broadcasts, a call number allows you to transfer calls to select targets. A campaign can have multiple call numbers.

Who can I patch calls to?

Strive can transfer calls to US. Representatives in the House and Senate, State Legislators, or custom targets such as local mayor's office or a corporate officer.

Strive will match callers to their US. Reps. and State Legislators based on their full address, when available.

Can supporters call in to my call number?

Yes, you can share your call number via text or advertise it on a webpage or social media. If a supporter calls your call number they will be transferred to your configured targets.

Can Strive call supporters?

Yes, if a member replies with the keyword CALL while interacting with a flow that contains a patch a call bot action, the member will be called via your call number and patched to your target(s).

Can I greet callers with an audio message before transferring their call?

Yes, by default supporters will hear the default audio welcome message configured for the call number via the Call Numbers page.

Alternatively, you can upload a custom audio welcome message in a flow that contains a patch a call bot action. This custom audio message will overwrite your default audio message if a supporter is interacting with your flow. Learn more.

Callers will hear your audio message before being patched to a call target.

What are the file limitations for audio greetings?

We accept MP3 or M4A audio file types. We recommend that your audio file does not exceed 26 MB.

Can my call number opt-in cold callers?

Yes! You can ask non subscribed callers if they would like to join your list via an SMS Opt-in Prompt or Non-Subscriber Follow Up Message. We recommend that you configure both an SMS Opt In Prompt and Non-Subscriber Follow Up Message via Advance Options

If your call number's SMS Opt In Prompt is not configured, cold callers will be recorded as unsubscribed in your Members list.

What is an SMS Opt In Prompt?

Via Advanced Options on the Overview Tab, you can ask unsubscribed callers to press 1 to subscribe to SMS alerts before being patched through. This audio message is a great way to ask cold callers to subscribe for future updates.

Strive will wait 5 seconds for a callers entry. If 1 is not entered, Strive will add the caller to your Members list as unsubscribed. If 1 is entered, Strive will add the caller to your Members list as subscribed.

Note: When composing your SMS opt-in prompt , make sure your audio message includes "press 1 to subscribe" . Other entries will not subscribe callers i.e."press 5 to subscribe"

What is a Non-Subscriber Follow Up Message?

Via Advanced Options on the Overview Tab, you can send an SMS follow-up message to unsubscribed callers. This SMS follow up is a great way to engage cold callers to join your list after their call is complete.

Strive will send your SMS message to non subscribed callers with mobile devices after they hang up.

Heads up! We recommend you also set up an SMS Opt In Prompt AND Non-Subscriber Follow Up Message when asking unsubscribed callers to opt-in.

How does Strive match supporters with a target when routing calls?

US House and Senate, State Legislators
Strive will always attempt to match callers with their elected officials based on the caller's address. Strive will use a caller's saved address, state, or zip code in your Members list.

If a match cannot be made or you do not have the caller's address or zip code saved in your Members list, Strive will transfer the caller to a selected target at random.

Custom Targets

Strive will transfer calls to your selected custom targets at random.

Tip: If you would like Strive to match callers with their elected officials include a default Zip Code Prompt.

Cold callers who do not have zip code saved in your Members list will hear this audio message prompting them to enter their zip code before being patched through.

What is a Zip Code Prompt?

Via Advanced Options on the Overview Tab, you can prompt callers who do not have zip code saved in your Members list to enter their zip code before being patched through. This option will ensure that every caller is matched with the right target.

Strive will wait 5 seconds for a callers entry. If no zip code is entered, Strive will connect your caller to a target at random. If a zip code is entered, Strive will save this data in your Members list.

Can I test my call number?

Yes! Learn how to test your call numbers.

Configure a call number

Before you can get started, you must request a call number from the Call Numbers page.

  1. Go to the Call Numbers page.
  2. Click Edit next your call number.
  3. From the Overview tab, name your call number.
  4. Next upload your default audio message by clicking Choose a File.

    Note: This default audio greeting will play before the caller is routed to one of your targets, unless the caller is interacting with a flow's patch a call bot action that contains a custom audio message.
  5. Check the box of any Advanced Options you'd like applied. For a SMS Opt In Prompt and Zip Code Prompt, type in your script and an IVR (interactive voice response) will read your script before your call is patched through. For Non-Subscriber Follow Up Message, type in your auto reply which will send after the caller hangs up.
  6. Click Save.

Select your call target(s)

  1. Go to the Call Numbers page.
  2. Click Edit next to your call number.
  3. From the Targets tab, select if you would like your call targets to be the US House and Senate, State Representatives, and/or Custom from the drop down menu.
  4. Next, select your target(s) by checking the box next to their name. You can see the total number of targets selected in the call target drop down (from step 3).
  5. Select your priority number(s) for your target(s).

    Note: By default, Strive will prioritize US House and Senate target's DC office number. If you would like a new number added to the target's priority number list, reach out to help@strivemessaging.org.

Add Custom targets

  1. Go to the Call Numbers page.
  2. Click Edit next your call number.
  3. From the Targets tab, select Custom from the targets drop down menu.
  4. From the Custom targets page, click Add Target
  5. Name your new custom target and add their title.
  6. Next, add the custom targets phone number and label it (i.e. NY office).
  7. If your custom target has multiple contact numbers, click Add Number to add additional numbers.
  8. Set each number's priory. For example, if your target has multiple numbers, and you would like Strive to prioritize the target's DC office number when patching calls, set the DC number to priority “1”.
  9. Click Save.
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